Privacy Policy

1. Information We Collect

a. Information You Provide

• Account information: name, email address, and password when you register.
• Payment information: billing name, address, and card details. Card numbers are processed and tokenized by our payment processor and are never stored on our servers.
• Profile information: optional details such as phone number or business name that you choose to provide.
• User content: text, images, and other media you upload or create while building your website.
• Communications: messages you send to our support team or through contact forms.

b. Information Collected Automatically

• Usage data: pages visited, features used, time and duration of sessions, and editor interactions.
• Device information: IP address, browser type and version, operating system, and device identifiers.
• Cookies and local storage: session tokens, theme preferences, and anonymous visitor identifiers used to maintain your session and improve the Service. See Section 5 for details.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service.
• Process payments and manage your subscription.
• Send transactional emails (account confirmation, password reset, billing receipts).
• Respond to your support requests and communications.
• Detect, investigate, and prevent fraud, abuse, and security incidents.
• Comply with legal obligations.
• Send you service-related announcements and, where permitted, marketing communications about new features or offers. You may opt out of marketing emails at any time via the unsubscribe link.

3. How We Share Your Information

We do not sell your personal information. We share data only in the following circumstances:

Service Providers

We work with trusted third-party service providers to help us operate and improve the Service. These providers process data on our behalf and are contractually bound to use it only for the purposes we specify and in a manner consistent with this Privacy Policy. Categories of service providers we use include:

• Infrastructure and hosting providers: companies that provide hosting, content delivery, network security, and related infrastructure services necessary to operate the platform.
• AI content generation providers: third-party providers that power AI-assisted features. Prompts and generated responses may be processed by these providers when you use AI tools within the Service.
• Email service providers: providers used to deliver transactional emails such as account confirmations, password resets, and billing receipts.
• Payment processing providers: secure processing and tokenization of credit and debit card transactions.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred. We will notify you via email or a prominent notice on the Service before your information becomes subject to a different privacy policy.

Prohibited Content Violations

ZiteBuilder reserves the right to disclose user data — including account information, published content, and activity logs — to relevant governmental or law enforcement authorities in the event that a user is found, in our sole discretion, to have created, alluded to, or published content that violates our Prohibited Content Policy as set forth in our Terms and Conditions. Prohibited content includes material involving profanity, illegal drug activity, discriminatory content, or sexually explicit material. By using the Service and publishing websites through ZiteBuilder, you acknowledge and consent to this potential disclosure.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal or financial compliance purposes (e.g., billing records, which may be retained for up to 7 years).

Published website content stored in our systems will be removed within 30 days of account closure or unpublishing.

5. Cookies and Tracking Technologies

We use cookies and similar client-side storage technologies to support the operation and functionality of the Service. These include:

• Authentication cookies: used to keep you signed in and maintain the security of your session.
• Preference storage: used to remember your display and language settings between visits.
• Functional identifiers: used to support features that require continuity between page loads or visits, such as preserving unsaved work in the editor.
• Analytics and marketing cookies: used to understand how visitors interact with the Service and to support advertising and marketing activities. Third-party analytics or advertising scripts may be present on published websites when enabled by the user.

You can manage or disable cookies through your browser settings. Disabling authentication cookies will prevent you from signing in to the Service. For more details on how we use cookies, see our Cookie Policy.

6. Data Security

We implement industry-standard technical and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, and loss. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Your Rights

Where applicable based on privacy laws in your jurisdiction, you may have certain rights with respect to your personal information, including the right to: access the personal information we hold about you; request correction of inaccurate data; request deletion of your personal information; opt out of certain data processing activities or marketing communications; request restriction of how we process your data; receive a portable copy of your data; and object to certain uses of your information. To exercise any of these rights, contact us at support@zitebuilder.com. We will respond within 30 days.

International Users

If you are located in the European Economic Area, the United Kingdom, or Switzerland, additional rights may apply to you under applicable data protection laws. We rely on contractual necessity, legitimate interests, and consent (where applicable) as our legal bases for processing your information. For cross-border transfers of personal data, we implement appropriate safeguards as required by applicable law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. For material changes, we will notify you by email or by placing a prominent notice on the Service. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: